ABOUT SUSAN REID | Susan Reid

Enquiries regarding booking a property on Susan Reid Collection:

When I have an enquiry for an exclusive use property who do I deal with?

Susan Reid personally markets all her properties and as such handles the enquiries on behalf of the owners and the booking diary so can offer instant availability. I am not an agent and as such handle bookings via the Susan Reid Collection and also if they were to go to the property directly.

How soon can I expect to have an answer?

I have a turnaround policy of 24 hours giving professional and honest advise about the more suitable property or properties which match your needs and requirements.

If I need a Chef for some of the evenings can you help with this?

I have my contact list of approved connections whom I trust and know offer an excellent service. I can place you in touch with them and also obtain proposals on your behalf.

If I want to arrange some activities can you help?

I assist in arranging an itinerary from suppliers who can meet and greet at the airport, right through to activity providers during your stay and entertainment suppliers for the special occasions.

Can we see round the property?

Following the proposal stage I can then arrange and personally carry out the show rounds of the suitable properties and discuss your event and needs in more detail face to face.

What can I expect booking with Susan Reid?

The building of a close relationship in order to match client expectations and find a property with the right capacity, at the right price and in the right location.

What are the benefits of booking an exclusive use property?

You can enjoy the privacy and seclusion or your own property; a unique experience and one at your own timescale.

Being a property owner client of Susan Reid Collection:

Tell me about your business?

Susan Reid Collection was one of the first of its kind to be launched in Scotland in November 2003; Celebrating 20 years in business offering a sales and marketing role to owners of luxury privately owned properties in the exclusive use market.

How can I build awareness about my exclusive use property?

Susan Reid/I proactively market properties to my loyal worldwide client database many of which refer to the Susan Reid Collection as their first point of contact for exclusive use properties in Scotland.

What can I expect to receive from sales representation?

Susan Reid/I offer a proactive sales role with every stage and process from building awareness of your property to an extensive client base, managing enquiries and proposals, carrying out client site visits to converting bookings and achieving a targeted sales budget.

Retainer vs Commission

Susan Reid/I am not an agent and as such take no commission for bookings but as I take on the exclusive sales role for the property, I work on a monthly retainer fee. That way 100% commission is passed to loyal producing agents who book via the Susan Reid Collection.

Where do I begin to market my property?

As well as marketing to the extensive Susan Reid Collection client database, I can research suitable online agents who are booking with the Susan Reid Collection and will list your property on their web site. I will either establish or manage your online booking diary via a reservation system which also encompasses setting the rate strategy and revenue management process.

Can you help with our direct enquiries?

As well as handling all enquiries to the Susan Reid Collection I can also work under your own branding and manage all enquiries coming to your own web site. This includes proposals, carrying out site visits and converting direct bookings.

Do you handle the type of client I am looking for?

Susan Reid works with a full range of clients from direct bookers, leisure agents, golf tour operators, lifestyle management companies, concierge companies, luxury high end agents, corporate bookers, conference agents to destination management companies.

Such clients can be looking to book for a retreat; off-site meeting; sporting outings such as a golfing trip; family celebrations and birthdays to a week’s holiday.

Why work with Susan Reid Collection?

Susan Reid can offer a wide range of properties all over Scotland; she handles the whole process and has a good local knowledge of each location. A unique one stop shop for direct clients to agents booking exclusive use properties in Scotland and has been in business for almost 20 years.

 

Being a property owner day client of Susan Reid Collection:

Getting ready to market?

If you are a new property wishing to launch to the marketplace, Susan Reid/I can word with you on a day’s consultation covering the key aspects to make you ready to market your property and manage the rental sales yourselves.

What can I expect from a day’s consultancy?

The day is split into key categories –

Getting ready to market – short term license, property ready, guest ready, rates, payments, descriptions, social media, web site, online availability

Reservation system and payment – online booking system and channel manager, payment, availability, automated communication

Connect with agents – online agents, exclusive use agents, SRC e-newsletter feature

SUSAN REID COLLECTION BENEFITS

SUSAN REID COLLECTION EXCLUSIVE USE

SUSAN REID COLLECTION TYPES OF CLIENTS